Customer Satisfaction and Demand Essay Example | Topics and Well Written Essays - 1500 words

Customer Satisf effection and Demand - Essay Example(Macrae 1991)Although there is a strong shell for privatization of industry, in many countries the political forces of welfarism were far too strong to turn such public monopolies into buck private enterprises. Many governments found a via media approach, in deregulation of industries. This is the process by which governments removed restrictions on businesses in order to encourage competition that would not only improve efficiency and lower prices but excessively protect the rights of the consumers.For instance, the board for public utilities of Newfoundland & Labrador, Canada states its mission as ensuring the states public are well served in a changing environment, achieving an equitable balance between the interests of consumers and service providers in the electric utility, automobile insurance, petroleum products and go carrier industries. (Newfoundland & Labrador Board 2005). Similarly, in its 2006 Handbook, the departmen t of Consumer Affairs - Industry, Canada has given useful tips not only to observe money on their utility bills, usage of natural resources responsibly and protecting the environment but withal contacts and mechanisms for redressal of grievances in case of problems with public utilities. (Canadian Consumer Handbook 2006)The argument for total deregulation was that the regulated industries a good deal influenced the government regulatory bodies tilting the scales in their interests. Although the regulatory bodies might have started functioning independently, many of them have locomote prey to the industries they sought to regulate and were in many cases influenced by them. Ironically the same pattern could be discerned even in the process of deregulation. Some of the perceived failures of deregulation have found favor with the proponents of re-regulation for a calibrated approach for each case separately and in consonance with the winds of change that are move across businesses such as liberalization and globalization of markets.According to the 1989-1992 Electricity Act, British consumers can acquire their electricity supplier. Regional electricity companies not only have to join forces the standards specified in the act but also face fierce completion from others. It is no different for water companies. They face deepen pressure for improved customer service, reduced wastage and environmental damage. The standards of service are driven not by the regulator but by the industry and customer expectations. The challenge would be to achieve high levels standards to meet heightened consumer expectations without increasing costs. Public utilities long considered slow and unresponsive to the market are forced into making investments to repair their shortcomings. (Mansell-Lewis 1994). Customer satisfaction It is well known that customer satisfaction largely leads to customer loyalty. Loyal customers demand in a higher share of their expenditure, repeat busin ess, referrals and word-of-mouth publicity. As deregulation and liberalization increases the be of players competing in an industry, the net effect for the service providers is heightened customer expectations. According to a national opinion survey (NOP) survey commissioned by Olista, a service experience assurance company, users who encounter problems while using mobile entropy services would simply give up rather than seek assistance. The report is headlined impatient mobile selective information users arent prepared to give operators a

Nursing Research Paper Example | Topics and Well Written Essays - 2000 words

Nursing - Research Paper ExampleThe study exit also include any strengths, weaknesses or gaps in the Literature part of it where a few examples forget be provided. A finding will be provided at the end of the study. Key Words Orthopedics, antibiotics, infection. 1.0. STATEMENT OF THE PROBLEM 1.1. Clinical psyche Does Giving Antibiotics within 1 Hour in advance Surgical Incision to Pre-Operative Orthopedic Patients Decrease evaluate of Infection Compared to Patients Who Do Not Receive Antibiotics within 1 Hour? 1.2. PICO 1.2.1. Problem/Patient Patients who were sampled for this feature study where those with precedent ailments and included patients who are allergic to penicillin. Such patients were administered 600mg of clindamycin (Kim et al., 2010). All 317 patients were undergoing various surgical initiatives such as total knee arthroplasty, total hip arthroplasty and spine surgery (Jamsen et al., 2010). Before the main intercession was carried out, a number of the pati ents cited a few concerns regarding the whole process. For instance, if the intervention was going to be successful, what would happen if they did non come out of the surgical process? They were, however, assured of success and this made them rest easy. Some of the characteristics indicated supra regarding the patients such as previous ailments or current medications should be considered while searching for evidence. 1.2.2. Intervention A medical intervention is usually the main concern for patients or clients. All patients in the study will be subjected to a surgical period-out protocol as a way of preventing wrong- lay surgery. The protocol will be carried out in the course of a 7-day period where the patients will be administered prophylactic intravenous antibiotics at least an hour before surgical lettuce. Anesthesiologists will also routinely administer these antibiotics to the patients before or shortly after induction of anesthesia (Maksimovic et al., 2008). Time interval between administering antibiotics and performing the incision is, as a result, of the patients being positioned, prepared and draped, where the longest time interval taken will be in total hip arthroplasty procedures (Gillespie & Walenkamp, 2010). In the course of the intervention, identifiers will also be put in use as a means of authenticating the correct patient together with the correct surgical site/side, including the patients name, date of birth, and the surgeons initials in the operative area as surface as a signed operative consent form (Jamsen et al., 2010). As mentioned earlier, there are those patients with previous medical issues and those without. For those patients with, for instance, a history of penicillin or cephalosporin allergy, the administration of 600mg of clindamycin will be done, while those without any previous medical conditions will be administered 1g of cefazolin (Burke, 2001). Upon completion of these procedures, the time of preoperative antibiotic ad ministration, time of incision, shell of surgery as well as specific antibiotic will be obtained for each of the patients from the time out verification sheets and patient charts, where this information will then be identified (Rosenberg, 2008). The time from antibiotic

Comparing social behavior between fresh H2O dolphins and salt H2O Lab Report

Comparing sociable behavior between fresh H2O dolphins and salt H2O dolphinfishs - Lab Report ExampleThe acetify withal destines that their hearty behavior is also demonstrated through dolphin human relations behaviors.*Iriarte, V., and Marmontel, M. (2013). River Dolphin (Inia geoffrensis, Sotalia fluviatilis) Mortality Events Attributed to Artisanal Fisheries in the Western Brazilian Amazon. Aquatic Mammals, 39(2), 116-124.The author points out dolphins social behaviors through the prism of ecological adaptation. His work also offers insight into marine environment. The work also shows how human beings can interact amicably with dolphins without any conflict.*Lundquist, D.J. (2011). Behaviour and movement patterns of dusky dolphins (Lagenorhynchus obscurus) off Kaikoura, New Zealand Effects of tourism. A dissertation submitted for the degree of Doctor of Philosophy at the University of Otago, Dunedin, New Zealand.Lundquists theme offers species specific information on the beh aviors of dolphins. His study narrows down to behaviors, which can be assessed at species level. His work attempts to show how travel and movements patterns are life-sustaining as dolphins social behaviors within a pod.The authors research is critical in demonstrating social behaviors in dolphins. The study also shows how such behaviors compare with those of other animals as well as human beings. The study also highlights on other random social behaviors are ecologically acquired and serve a specific social purpose.The authors work demonstrates that part of dolphins social behavior involves echolocations mechanism of group location. Their work show how high frequency whistles assist in finding mates and social groups amongst dolphins.*Orbach, D.N., Kirchner, T., and Wrsig, B. (2014). Measuring the pairing Behaviors of Free-Ranging Dusky Dolphins (Lagenorhynchus obscurus). Proceedings of Measuring Behavior

From War to War, the world in the years 1918-1939 Essay

From War to War, the world in the years 1918-1939 - Essay ExampleThe U.S., being the only Western country with an economy nearly unswayed by the war was in a position to assist the war-torn nations. It supplied loans to Ger legion(predicate) and Austria, the losing parties in the expectant War. Germany and Austria, on the other hand, were obliged to pay reparations to France and Great Britain. Both Great Britain and France, for their part, had to repay the U.S. which had provided them with loans in the duration of realness War I. In such situation, the U.S. financial institutions saw that investments in Europe had become no seven-day viable and they were prompted to pull out their funds out of the continent, leaving Germany and Austria in serious economic turmoil. The U.S excessively suffered greatly in the economic sphere. For a time, its agricultural sector grew while there was virtually no competition from Europe, which has yet to recover from the war. However, when Europes f armers began to produce the same agricultural products as the Americans came up with, an overproduction occurred. The crisis of overproduction eventually led into the downfall of a great number of farms and agricultural enterprises. As the stock market crashed in 1929, industrial and commercial activities came to a slowdown, depriving hundreds of thousands of workers of their jobs. The market contracted further and resulted in more joblessness. This was because consumer demand no longer sufficed to purchase all the goods that businesses produced, and when business realized that could not care their inventories, they responded with cutbacks in production and additional layoffs (Bentley & Ziegler, 2011, p.986). As America suffered great setbacks in its economy, a chapter in chronicle called the Great Depression, the countries in Europe also began to experience worse economic crisis. Among those that bore the brunt is Germany. As the Great Depression wreaked havoc on the U.S. and oth er countries of Western Europe, the Soviet Union managed to pursue more soberly its own socialist economic programs. The Great Depression was pointed out as a sign that capitalist economy is a bankrupt system and that socialism is the only path towards economic development. Both V.I. Lenin and Josef Stalin were able to enlightened programs that aimed to industrialize the Soviet Union, less concerned this time with external threats coming from the weakened West. Lenin, however, was pragmatic as he considered certain aspects in the economy that should bear the hallmarks of capitalist system at least for a certain period of time. Through the New Economic Policy or NEP, large industries, banks, and transportation and communications facilities remained under state control, but the government returned small-scale industries (those with fewer than twenty workers) to private ownership (Bentley & Ziegler, 2011, p.992). When Lenin died, however, his successor Stalin, decided to hasten the construction of a purely socialist state. He did so by overturning the NEP and initiating the collectivisation of agriculture. The objective was apparently to bolster the efforts in national industrialization. However, Stalins policy led to the alienation of many peasants, especially the kulaks who benefitted much from the NEP. Discontent grew and many began to oppose the Stalins government. In response to this, Stalin used the entire force of the state and the Communist Party in running after individuals who are suspected of opposing the policies

Investigating of British Consumer Behavior for Red Bull Essay

Investigating of British Consumer Behavior for sanguine bulls eye - Essay ExampleSurvey questionnaires would be administered to select (about coulomb) college students with prior permission of the college authorities, after informing them of the purpose of the research. Qualitative date would be put in through face-to-face interview with proper analytical questions that can bring out the actual use up of the consumer. Data from the survey questionnaires would be analysed through bar charts and pie charts while primary data from the interviews would be taken along with the theories of consumer behavior. Project time scale has been presented in the research proposal. Investigating of British Consumer Behavior for cherry-red BullIntroduction Beverages securities industry in the UK has been of interest to the marketers because of the trend of engaging in health and cogency drinks. The key driver of sales growth in the cypher drinks market has been levelheaded diet choices and healthy alternatives of which energy drink is a part. According to Langlois (2005) energy drinks market including soy-based/yoghurt drinks, sports/energy drinks are preferent over soft drinks. Health products can attract premium pricing and premium pricing pith higher profit margins. Stimulants are believed to have a bad taste but this is not the showcase with Ant Natural Stimulation, which raises energy levels, helps fight ageing and enhances sexual vigour. The British consumers have become health conscious and would prefer to consume energy drinks (Functional Ingredients, 2002). Red Bull too is an energy drink and its merchandising proposition is that increases stamina and mental concentration (Berg, 2005). Red Bull is a kind of energy tonic, which has the capableness to strengthen physical power and concentration level up to the mark. They advertise for their product as a drink for the morning after over-doing it (Smit & Rogers, 2002). Red Bull containing sucrose and caffein e has the potential to boost the energy levels. With a very high level merchandise strategy, this energy drink is for sale in 100 countries all the world. It also boasts of a successful ratio of selling among its targeted fix, the young people and the athletes. Skillful marketing campaign and excellent distribution with good attractive packaging, this energy drink has owned the market with a successful grade. The main targeted mass for the owner of this health business, Dietrich Mateschitz, is to get the commercial approval. This was tough to get as the drink contains three times more caffeine than any normal health drinks. The European mass was unfamiliar with such energy drinks and as a result almost 50% of the consumers labeled it as something acidic. However, with a proper distribution and marketing strategy with young icons this drink sustain in the market (web, 2004). This paper proposes to investigate British consumer behavior for Red Bull. This is considered important bec ause there have been reports that Red Bull has been banned in France, classified as a medicine in Norway, and in Japan it was available only at the pharmacies (BBC News, 2001). Three people are believed to have died in Sweden following drinking the Red Bull. Deaths in Europe and America have also been linked to Red Bull without proof of course. It is until now considered as a drink that gives you wings and has become the epitome of cool for the dot.com revelers at clubs and pubs from Los Angeles to Singapore. Question and confession of This Paper The quality of the product is not important for the study here how

HU-Midterm Composition Assignment Example | Topics and Well Written Essays - 750 words

HU-Midterm piece of writing - Assignment ExampleTherefore, the work portrays the events in the quaint Egypt.It is claimed that the British archaeologist, once J. E. Quibell, place this art in this location during his 1897/98 excavation season. Alongside his colleagues, they deposited stemming artifacts that would later be recorded in the history of the ancient Egypt. These artifacts contained fragments of the ceremonial head of Narmer alongside other mace head fragments with some other inscribed with the Horus Scorpion the comprise that was traced to be the name of one of the Narmers predecessors. Regardless of these findings and records of the Palette of Narmer, there are still doubts that the lead finding circumstances related this palette are not exact thus, it appears that a lot of contradicting publications produce been published concerning Quibells work at Hierakonpolis. Nonetheless, the general military symbolism relating to the palette is still comport and acceptable (S tokstad and Cothren 26).The palette of Narmer describes the kingdom of the ancient Egypt while the Stele of Naram nether region presents the northern Mesopotamia kingdom that existed in 2332 BCE pictorially. It is apparent that these two pieces of art were used to describe the historical events of this time. In the 2334 BCE, there were loosely coupled sites known as the Sumer. Sargon of Akkad became the great king who emerged to control these cities. Later, Naram Sin the grandson of Sargon initiated victory stele at Sippar in order to commemorate his Lullubis victory (Stokstad and Cothren 36). It is under these circumstances that the Stele of Naram Sin art created to entail his divinity. Therefore, it is clear these two pieces of art were related to actions of the ancient Kings.At some levels of understanding, it is apparent that the Stele of Naram Sin and the palette of king Narmer present a striking parallelism. Nonetheless, both of them are designed to commemorate

Ethnographic Perspectives on the Everyday Assignment

Ethnographic Perspectives on the Everyday - Assignment Example telling communication can be lost as the worker tries to explain the problem and the autobus is plainly hearing excuses as to why expectations cannot be met. Failures in communications can result in labor relationships between tutors and workers as information is not given or processed correctly.The way in which workers and managers enunciate with one another is often defined by the management style that a manager allow for adopt. The grammatical case of leadership that is established will have an effect on how a worker responds and is fitted to communicate to the manager. As well, the way in which an individual has experienced speaking with leadership will in addition have an effect on how they can communicate to a manager. Communications styles develop long in the beginning an individual enters the workforce, but they can be trained in order to provide for more effective communications (Young, 2009). Often tim es it is a lack of communications training that will position a worker so that are unable to give information to an employer.There are tetrad elemental types of management that will affect the way in which communication develops between a manager and an employee. The four types are autocratic, paternalistic, democratic, and laissez-faire. In an autocratic type of management, information is proprietary and all decisions are made by the manager. A paternalistic manager will make decisions upon the basis of what is best for the employees. Through good relationships with employees, this type of manager acts as a guardian for their interests. In a democratic style of management the manager will allow employees a voice in the decision making process with discussions and a fairly free flow of information allowing for some equality within the groups and teams of the organization. In the laissez-faire form of management, the manager avoids his responsibilities and the employees end up pic king up duties

Negotiating skills and strategies Term Paper Example | Topics and Well Written Essays - 2750 words

Negotiating skills and strategies - Term Paper ExampleIt is argued that duologue is unavoidable in life since we need something from others in our daily lives and an agreement based on joint understanding can be reached through duologue. Thus, negotiation broadly encompasses the process by which we arrange exchanges of things we extremity for the things we have. Negotiation can take place between different parties and this process is at times regarded as a zero-sum transaction- what one gains, the other loses whereby their approach to the deal is to give less than they receive, (Kennedy, 2004, p.13). More often than not, bulk negotiate because they value things differently. The monitory value is seen as very important when people engage in negotiation and these parties often prefer a win-win situation with the aim of reaching an acceptable agreement. However, it is argued that there be of course gifted negotiators but when it comes to aspects concerning legal practitioners and mediators, it can be noted that negotiators are not naturally gifted and this can be observed from the difference between a Master Negotiator and a Novice Negotiator(Noble, 2001). There are different styles of negotiation and there are as well legion(predicate) factors that influence the success or failure of a negotiation process. From this assertion, this report seeks to discuss the factors that influence the negotiation process and measures that can be implemented in order to improve negotiation skills. The report allow for explain in detail the bods involved in the negotiation process through an analysis of the expand of the interview that was conducted by the writer. 2.0 Summary of readings and the interview Negotiation is a process that can be carve up into three phases namely the pre bargain phase, bargain phase and the closure phase (Noble, 2001). This first phase is in the first place concerned with gathering information that can be used in the negotiation process a nd is also concerned with establishing a rapport between the two parties involved. The goals and expectations of the negotiation process are set at this branch. Gathering information about the other partner is advantageous in that one will be better positioned to set realistic goals and plan according to the budget that might be available. The second phase in the negotiation process is concerned with the logistics involved and the tactics that can be used by the negotiator to reach a mutual agreement. Resolutions are made at this stage and the third stage is concerned with implementation of the agreement made. This phase also involves documentation of the contents of the agreement. Since this paper is based on negotiating skills and strategy, the writer chose to interview a manager at Kaiser Permanente who oversees many union employees out of interest emanating from

Is Abortion Moral Essay Example | Topics and Well Written Essays - 1500 words

Is Abortion Moral - Essay ExampleMy private opinion on the matter of abortion was formed under my parents influence they have always taught me that a life of human being is the highest priority and if an embryo exists, then this is the way it should be, because children come to this world for roughly reasons. As for the facts, I have always been convinced that an embryo in a womans body, even if it is not a human being in the early stages of pregnancy, is a potency of a human. We cannot know when human soul starts inhabiting human body, so making a pro-choice means winning responsibility for a life, which is the hardest responsibility ever. That is wherefore I believe that abortion is immoral, because anyway it deals with a manikin of murder of a human being or its potency. Moreover, my current opinion against abortion is based on mere consideration of the fact that I wouldnt have existed if my mother had had an abortion. Thinking about this is the just about decisive argument for me in consideration of this issue. The very first argument on the matter of why abortion is moral concerns the fact that human fetus is a part of a womans body, which means that it is up to the woman to decide in which way she wants to dispose her own body and its parts. fit in to a philosophical consideration of the issue conducted by Francis Wade in his article, as long as an embryo belongs to a female body, it is considered to be its part, as potentiality of human being doesnt in truth mean a complete human being.